RRemoteville
Resource Innovations logoResource Innovations

Customer Service and Rebate Processing Specialist

Skills
Climate ChangeTrainingContact CentersDatabasesEasily AdaptableEnglishRebates
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • High school diploma or equivalent
  • Ability to work an 8-hour shift between 8 am and 6 pm
  • Minimum 6 months of related call center experience
  • Proficiency in 10-key data entry
  • Experience with Microsoft Word Excel and Access
  • Strong attention to detail
  • Strong organizational and prioritization skills
  • Ability to multi-task
  • Excellent written and verbal communication skills
  • Positive customer-friendly outlook
  • Ability to follow directions
  • Reliable high-speed home internet connection

Nice to have

  • Customer centric
  • Adaptable
  • Detail oriented
  • Organized
  • Bilingual Spanish

Day to day

  • Provide customer support and basic troubleshooting for rebate and processing inquiries
  • Enter, verify, and maintain data across multiple database applications with strong attention to detail
  • Communicate with customers and internal teams by email and phone while safeguarding confidential information

Hiring process

  • Background check and reference check
  • Pre-employment drug screen if applicable