Remote Customer Service and Support Associate Job in Denver, CO EverCommerce

Who you are

• 1+ years in a customer-facing, internal support, or customer service role
• 1+ years troubleshooting and or technical support experience is desired
• 1+ years in a healthcare setting is desired
• Ability to manage a high volume of clients at any given time
• Excellent time management, project management, and organizational skills
• A positive and proactive approach to handling challenging situations
• Exceptional listening skills, with attention to detail
• Ability to prioritize tasks and carry out responsibilities with direction
• Ability to work with a global team in a remote work environment
• Experience demonstrating empathy while working directly with customers
• Excellent problem solving and analytical skills
• Outstanding oral and written communication skills
• Ability to convey technical information to a general audience
• Aptitude for learning new technologies quickly
• Ability to understand and follow customer service procedures and policies

What the job involves

• Act as a liaison with our clients, providing product information and answering questions
• Resolve application, configuration, and workflow questions and potential issues
• Document required details of assigned tickets while tracking tickets through various stages of completion
• Represent the voice of the customer by sharing customer feedback
• Utilize team tools and company knowledge base to research and resolve customer concerns
• Continuously seek opportunities to grow in our solution(s) and industry knowledge