RRemoteville

How Remoteville checks and expires listings

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Customer Service and Support Associate

Skills
Attention To DetailCustomer ExperienceCustomer ServiceIndustry TrainingVoice Of The CustomerWritten
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 1+ years in a customer-facing, internal support, or customer service role
  • 1+ years troubleshooting and or technical support experience is desired
  • 1+ years in a healthcare setting is desired
  • Ability to manage a high volume of clients at any given time
  • Excellent time management, project management, and organizational skills
  • A positive and proactive approach to handling challenging situations
  • Exceptional listening skills, with attention to detail
  • Ability to prioritize tasks and carry out responsibilities with direction
  • Ability to work with a global team in a remote work environment
  • Experience demonstrating empathy while working directly with customers
  • Excellent problem solving and analytical skills
  • Outstanding oral and written communication skills
  • Ability to convey technical information to a general audience
  • Aptitude for learning new technologies quickly
  • Ability to understand and follow customer service procedures and policies

Day to day

  • Act as a liaison with our clients, providing product information and answering questions
  • Resolve application, configuration, and workflow questions and potential issues
  • Document required details of assigned tickets while tracking tickets through various stages of completion
  • Represent the voice of the customer by sharing customer feedback
  • Utilize team tools and company knowledge base to research and resolve customer concerns
  • Continuously seek opportunities to grow in our solution(s) and industry knowledge