Customer Service and Support Associate
Skills
Attention To DetailCustomer ExperienceCustomer ServiceIndustry TrainingVoice Of The CustomerWritten
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1+ years in a customer-facing, internal support, or customer service role
- 1+ years troubleshooting and or technical support experience is desired
- 1+ years in a healthcare setting is desired
- Ability to manage a high volume of clients at any given time
- Excellent time management, project management, and organizational skills
- A positive and proactive approach to handling challenging situations
- Exceptional listening skills, with attention to detail
- Ability to prioritize tasks and carry out responsibilities with direction
- Ability to work with a global team in a remote work environment
- Experience demonstrating empathy while working directly with customers
- Excellent problem solving and analytical skills
- Outstanding oral and written communication skills
- Ability to convey technical information to a general audience
- Aptitude for learning new technologies quickly
- Ability to understand and follow customer service procedures and policies
Day to day
- Act as a liaison with our clients, providing product information and answering questions
- Resolve application, configuration, and workflow questions and potential issues
- Document required details of assigned tickets while tracking tickets through various stages of completion
- Represent the voice of the customer by sharing customer feedback
- Utilize team tools and company knowledge base to research and resolve customer concerns
- Continuously seek opportunities to grow in our solution(s) and industry knowledge