RRemoteville
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Customer Service and Support Associate

Skills
Software As A ServiceAdministrationAdoptionContextContinuous ImprovementHealthcareReadiness
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2+ years of experience in Customer Support Customer Operations Account Services Billing Operations or a related customer-facing environment
  • Experience managing customer inquiries or cases in a high-volume environment
  • Strong written and verbal communication skills with the ability to explain information clearly and professionally
  • Demonstrated ability to manage multiple priorities while maintaining accuracy and attention to detail
  • Strong problem-solving skills and the ability to independently research and resolve customer questions
  • Experience collaborating with multiple internal teams to resolve customer needs
  • Experience working within CRM ticketing or customer support platforms
  • Customer-focused with a strong sense of ownership and accountability
  • Excellent written and verbal communication skills
  • Strong attention to detail and commitment to accuracy
  • Empathetic and professional when navigating challenging customer situations
  • Strong organizational and time-management skills
  • Analytical and solutions-oriented approach to problem solving
  • Ability to effectively prioritize work in a high-volume environment
  • Comfortable working with performance metrics service-level expectations and quality standards
  • Collaborative and effective at working across teams and functions
  • Adaptable and comfortable working in a rapidly evolving environment
  • Process-oriented with a continuous improvement mindset
  • Curious and willing to learn new tools systems products and processes

Nice to have

  • Healthcare technology
  • SaaS environment
  • Billing support
  • Contract support
  • AI-assisted tools
  • Customer lifecycle operations

Day to day

  • Serve as a primary point of contact for non-technical customer inquiries across email ticketing phone chat and other support channels
  • Own customer cases from intake through resolution while providing timely accurate and empathetic support
  • Research account billing and operational questions collaborate across teams and document actions clearly in CRM and support systems