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Customer Service Associate
Skills
ConflictContact CentersCustomer ExperienceCustomer Relationship ManagementHealthcareSchool DistrictsSensitive Information
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High school diploma or equivalent
- Minimum of one year of customer service experience
- Experience working in a remote environment
- Strong verbal and written communication skills
- Ability to navigate multiple computer systems and applications simultaneously
- Strong problem-solving and conflict-resolution skills
- Ability to remain calm professional and empathetic during stressful situations
- Strong attention to detail and organizational skills
- Ability to work independently while contributing to a collaborative team environment
Nice to have
- Customer-focused and empathetic
- Adaptable and resilient
- Detail-oriented and accountable
- Resourceful problem solver
- Collaborative team player
- Fast-paced environment
Day to day
- Answer incoming calls emails and messages from parents school districts drivers and transportation providers
- Deliver exceptional customer service while resolving transportation-related questions and concerns
- Coordinate transportation support and dispatch activities and support customers during service disruptions delays and urgent situations
- Accurately document interactions de-escalate concerns and collaborate with internal teams to ensure service commitments are met