How Remoteville checks and expires listings
Customer Service Associate
Skills
BusinessCustomer ExperienceEnglishHealthcarePatient SupportPerformance MetricsSpanish
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 1 year of customer service experience
- Excellent verbal and written communication skills
- Strong attention to detail and organisational abilities
- Ability to build rapport and communicate confidently over the phone
- Comfortable working towards targets and performance metrics
- Strong time management skills and ability to work independently
- Reliable internet connection and suitable remote working environment
- Access to a laptop or computer and headset for daily communications
Nice to have
- Fluent English
- Bilingual or multilingual
- French speaker
- Spanish speaker
- Dutch speaker
- Healthcare experience
- Pharmacy experience
- Patient support background
- Customer retention experience
Day to day
- Conduct outbound calls to patients in a professional and empathetic manner
- Build and maintain positive relationships with patients while supporting retention initiatives
- Generate follow-up emails, gather feedback, and accurately record interactions in company systems
- Resolve basic patient queries, escalate issues appropriately, and collaborate with internal teams to improve patient experience