RRemoteville
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Customer Service Engineer

Skills
Javascript FrameworksCSSCustomer SupportHTMLNursingOralPrepress Proofing
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2-3 years as a frontend engineer or similar technical role
  • Proficiency in JavaScript HTML CSS and modern frontend frameworks
  • Familiarity with RESTful APIs and API interaction
  • Ability to use Postman to reproduce API issues
  • Basic understanding of Git and version control workflows
  • Strong analytical and debugging skills
  • Excellent written and verbal communication skills
  • Experience writing SQL is a plus

Nice to have

  • Empathetic
  • Customer-centric
  • Analytical
  • Collaborative
  • Patient
  • Open
  • Honest

Day to day

  • Provide responsive technical support across email Slack web forms and in-app help.
  • Troubleshoot and resolve customer issues with SDKs APIs and frontend integrations.
  • Build proof of concept implementations and improve documentation tooling and support resources.