RemotevilleRemote Customer Service Executive Job in UK SOLSKIN
Customer Service Executive SOLSKIN
£ -
Attention To DetailContact CentersCustomer ExperienceCustomer SatisfactionCustomer SupportProduct KnowledgePromotional MerchandiseWritten
UK
The UK's best rated tan brand for sensitive skin
15+ employees
B2CRetaileCommerceBeauty
Open for applications
Role
Who you are
- Previous experience in customer service or a similar role
- Excellent English verbal and written communication skills
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Familiarity with customer service software and tools (e.g., Zowie, Zoho, Gorgias, ZenDesk)
- Passion for beauty products and skincare
- Flexibility to work various shifts, including weekends and holidays
What the job involves
- Handle customer inquiries, resolve issues, and provide support across various communication channels
- Assist customers with product information, order status, and general troubleshooting
- Maintain detailed and accurate customer records and collaborate with other departments
Company
Company mission
SOLSKIN is dedicated to promoting self-love and self-care through innovative, science-backed self tanning products designed specifically for sensitive skin. We aim to create an inclusive environment that supports all skin types, enhancing both the glow of our customers' skin and their overall well-being.Company benefits
- Remote only
- Regular full team socials
- Product giveaways, samples and discounts
- SOL SQUAD swag
Company values
- Quality
- Inclusivity
- Sustainability
- Innovation
- Compassion