RRemoteville
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Customer Service Executive

Skills
Attention To DetailContact CentersCustomer ExperienceCustomer SatisfactionCustomer SupportProduct KnowledgePromotional Merchandise
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Previous experience in customer service or a similar role
  • Excellent English verbal and written communication skills
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and as part of a team
  • Familiarity with customer service software and tools (e.g., Zowie, Zoho, Gorgias, ZenDesk)
  • Passion for beauty products and skincare
  • Flexibility to work various shifts, including weekends and holidays

Day to day

  • Handle customer inquiries, resolve issues, and provide support across various communication channels
  • Assist customers with product information, order status, and general troubleshooting
  • Maintain detailed and accurate customer records and collaborate with other departments