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Customer Service
Skills
CoachingContact CentersCustomer ExperienceCustomer ServiceFinanceJob Description DevelopmentOnboarding
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 1 year of customer service experience in call center or retail
- High school diploma or equivalent
- Availability for an 8 hour shift between 6am and 8pm
- People focused approach and solution mindset
- Ability to handle a high volume of inbound calls
- Strong communication skills
Nice to have
- Empathetic
- People focused
- Solution oriented
- Collaborative
- Detail oriented
Day to day
- Communicate with members by phone and email with care and professionalism.
- Listen actively and respond with empathy and practical solutions to unique needs.
- Support onboarding new account setup and ongoing guidance throughout the member journey.
- Accurately document member interactions activity and outcomes while collaborating with teammates.