What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in Business Administration Finance or a related field
- 5+ years of experience in customer service with at least 2 years in a leadership role
- Proficiency with Zendesk or similar Customer Service SaaS tools
- Strong communication and interpersonal skills with the ability to build rapport
- Proven problem-solving skills and the ability to handle challenging situations with empathy and professionalism
Nice to have
- Experience with Miro
- Experience with Confluence
- Experience with Jira
- Experience with Slack
Day to day
- Oversee the customer service department to ensure outstanding support and engagement
- Lead and mentor a team of customer service representatives
- Implement customer service strategies to enhance overall user experience on our platform
- Monitor and analyze customer service metrics to improve customer satisfaction
- Collaborate with cross-functional teams to integrate customer feedback and foster continuous improvement