RemotevilleRemote Customer Service Lead Job in UK Plutus
Customer Service Lead Plutus
£45000 - £50000
Customer ServiceFintechSoftware As A Service
Mid-level (3-4 years) - Senior (5-8 years)
UK
Not a bank, just better!
50+ employees
FintechCryptocurrencyB2CPayments
Open for applications
Role
Who you are
- Bachelor's degree in Business Administration Finance or a related field
- 5+ years of experience in customer service with at least 2 years in a leadership role
- Proficiency with Zendesk or similar Customer Service SaaS tools
- Strong communication and interpersonal skills with the ability to build rapport
- Proven problem-solving skills and the ability to handle challenging situations with empathy and professionalism
Desirables
- Experience with Miro
- Experience with Confluence
- Experience with Jira
- Experience with Slack
What the job involves
- Oversee the customer service department to ensure outstanding support and engagement
- Lead and mentor a team of customer service representatives
- Implement customer service strategies to enhance overall user experience on our platform
- Monitor and analyze customer service metrics to improve customer satisfaction
- Collaborate with cross-functional teams to integrate customer feedback and foster continuous improvement
Company
Company mission
Plutus is dedicated to bridging the gap between traditional fiat currencies and emerging cryptocurrencies through an intuitive banking-like app. By allowing users to connect their crypto wallets and interact seamlessly with their fiat accounts, Plutus upholds the decentralized ethos of crypto. Its services include a custom-built decentralized exchange, a rewarding crypto-backed debit card, and a commitment to delivering exceptional customer experiences in the fintech landscape.Company benefits
- Part of a forward-thinking company
- Collaborate with a diverse team
- Career advancement opportunities
- Competitive benefits package
Company values
- Innovation
- Customer Centricity
- Excellence
- Trust