Customer Service Manager
Skills
Active ListeningContact CentersCustomer ExperienceCustomer SatisfactionCustomer ServiceCustomer Service ManagementNegotiation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Excellent communication skills including active listening and problem-solving
- Ability to learn adapt and adjust on the go
- Work well with others and individually
- Possess a strong work ethic and drive to succeed
Day to day
- Manage customer service operations remotely with a focus on building strong client and team relationships
- Mentor team members in customer service skills and processes
- Participate in weekly training calls and continuously seek to improve service standards
Hiring process
- Submit contact information and updated resume
- Review
- Zoom video conferencing interview