Customer Service Representative
Skills
Contact CentersCustomer ServiceHealthcareMicrosoft ExcelPhone EtiquetteMedical TerminologyOximetry
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High school diploma or equivalent
- Medical Assistant experience
- DME company experience
- Physician office or clinic administrative experience
- Allied health student or healthcare program enrollment
- Exposure to medical terminology and healthcare workflows
- Proficiency in MS Internet Explorer Excel and MS Office
- Strong knowledge of oximetry and sleep testing equipment and process
- Excellent call quality and phone manner
- Organizational skills detail orientation and multitasking ability
- Excellent production abilities
- At least 1 year of customer service support and training experience preferred
Nice to have
- Detail oriented
- Organized
- Multi-tasker
- Strong phone manner
- Fast learner
- Healthcare minded
Day to day
- Handle high-volume inbound calls from physician offices and DME providers regarding order status test completion and medical record inquiries
- Support limited web-based chat and guide customers through website tools upload processes and testing device workflows
- Investigate failed fax numbers incomplete orders and uploading issues while navigating multiple internal systems accurately and efficiently
Hiring process
- One round interview, 1 hour