Customer Service Representative
Skills
Customer ExperienceCustomer Service RepresentativesCustomer SupportData EntryEtiquettePhone EtiquetteSkilled Multi-Tasker
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Immediate availability to start
- UK-based with the right to work in the UK
- Excellent command of the English language, both written and verbal
- Ability to work a flexible schedule, including weekdays and potential weekend shifts
- Strong interpersonal skills and a customer-centric approach
- Prior experience in customer support or a related field is preferred but not essential
Nice to have
- Excellent English language skills
- Professionalism
- Strong interpersonal skills
- Customer-centric approach
- Flexible schedule
- Prior customer support experience
Day to day
- Assist customers via email, providing timely and effective support
- Communicate efficiently with the team, adapting to workflows involving refunds, subscription renewals, pharmacy requests, doctor queries
- Demonstrate excellent English language skills and uphold high standards of professionalism in all interactions
- Collaborate closely with colleagues to ensure seamless customer experiences and resolutions
Hiring process
- Submit CV
- Submit brief cover letter