Customer Service Representative
Skills
ShopifyCustomer SupportOrder ProcessingService OrientationGorgiasSlackEmail
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Outstanding verbal and written communication skills with a customer-first mindset
- Ability to quickly learn and reliably use customer service technology platforms such as Gorgias Shopify Slack and Email
- Previous phone support experience is preferred
- High empathy
- Highly organized and detail-oriented
- Eagerness to learn
- Ability to take constructive feedback
Nice to have
- Customer-focused
- Empathetic
- Detail-oriented
- Highly organized
- Quick learner
Day to day
- Provide friendly and efficient customer support primarily by phone, with additional help through email and text when available.
- Listen carefully to customer concerns and respond with empathy, professionalism, and a calm problem-solving approach.
- Troubleshoot order, shipping, billing, and product issues while processing changes, refunds, replacements, and other account updates using internal systems.