Customer Service Representative
Skills
E-CommerceCustomer ExperienceCustomer ServiceCustomer SupportData EntrySkilled Multi-TaskerZendesk
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 2-3 years of customer service experience in the cosmetics industry.
- Profound knowledge of e-commerce and online business operations.
- Proficient in Shopify and CRM tools such as Zendesk and Gorgias.
- A fast learner who can thrive in a dynamic environment.
- Detail-oriented and organized with excellent written and verbal communication skills (English).
- Strong problem-solving skills and the ability to work independently and manage multiple tasks simultaneously.
- Team player with a positive and proactive attitude.
Day to day
- Connect with UKLASH customers on various platforms including email and social media to deliver exemplary customer service.
- Manage and resolve customer inquiries promptly and efficiently.
- Liaise daily with warehouses to address logistic-related issues.
- Become proficient in UKLASH products to assist in converting leads into customers.
- Support the customer service lead by providing insights and sharing customer feedback.