RemotevilleRemote Customer Service Representative Job in London, UK UKLASH
Customer Service Representative UKLASH
£ -
E-CommerceCustomer ExperienceCustomer ServiceCustomer SupportData EntrySkilled Multi-TaskerZendesk
Junior (1-2 years)
LondonUK
The UK's No.1 Eyelash and Brow Serum brand. Multi-award winning and loved by customers and editors globally.
25+ employees
B2CeCommerceBeautyHealth
Open for applications
Role
Who you are
- Minimum 2-3 years of customer service experience in the cosmetics industry.
- Profound knowledge of e-commerce and online business operations.
- Proficient in Shopify and CRM tools such as Zendesk and Gorgias.
- A fast learner who can thrive in a dynamic environment.
- Detail-oriented and organized with excellent written and verbal communication skills (English).
- Strong problem-solving skills and the ability to work independently and manage multiple tasks simultaneously.
- Team player with a positive and proactive attitude.
What the job involves
- Connect with UKLASH customers on various platforms including email and social media to deliver exemplary customer service.
- Manage and resolve customer inquiries promptly and efficiently.
- Liaise daily with warehouses to address logistic-related issues.
- Become proficient in UKLASH products to assist in converting leads into customers.
- Support the customer service lead by providing insights and sharing customer feedback.
Company
Company mission
UKLASH is dedicated to providing innovative beauty products that enhance natural beauty by simplifying the process of achieving longer, thicker lashes, brows, and healthy hair. Our commitment is to offer effective solutions infused with nourishing ingredients. We aim to revolutionize the beauty experience for consumers and lead the lash and brow category with premium quality products.Company values
- Innovation
- Inclusivity
- Quality
- Customer Focus