Customer Service Specialist B2B
Skills
Business-To-BusinessCustomer SatisfactionCustomer ServiceEnglishLogistics ManagementMerchandisingOrder Processing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2 plus years' customer service experience in B2B
- Experience in FMCG preferred
- Knowledge of logistics and transportation
- Experience in order management
- Fluent English spoken and written
- French is a plus
- Degree or equivalent experience in Customer Service B2B Sales Logistics or Operations
- Self-starter with initiative
- Problem solver
- Customer centric and results orientated
Nice to have
- Fast learner
- Collaborative
- Analytical
- Detail focused
- Proactive
Day to day
- Deliver outstanding B2B customer service to retail partners via email and telephone, ensuring every interaction is responsive and professional.
- Process retail customer orders accurately from entry through final invoicing in Oracle, while issuing confirmations and managing updates.
- Work closely with sales, supply chain, and warehouse teams to resolve order issues, monitor deliveries, and support smooth end-to-end fulfilment.