Remote Customer Service Specialist
Skills
Active ListeningAirline TicketingBusiness Process ImprovementTrainingCustomer ExperienceCustomer Relationship ManagementDocumentation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong customer service and customer experience skills
- Empathy active listening and solution-oriented support
- Proficiency in customer support and customer satisfaction practices
- Professional phone etiquette and clear verbal communication
- Comfort working remotely with reliable internet and a quiet workspace
- Ability to manage time and tasks independently
- Experience with customer service software CRM tools or ticketing systems preferred
- Strong written communication skills for email and chat support
- High school diploma or equivalent required
- Ability to work full-time including evenings weekends or holidays based on business needs
Nice to have
- Professional
- Reliable
- Adaptable
- Motivated
- Accountable
- Detail-oriented
Day to day
- Provide frontline customer support via phone email and chat in a remote setting
- Handle inbound and outbound inquiries with professionalism and courtesy
- Document interactions follow workflows escalate complex issues and help improve service quality