Customer Service Specialist
Skills
Airline TicketingContact CentersCraftsCustomer ExperienceDigital ChannelsEnglishIsolation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High school diploma or equivalent
- 1+ years of customer service experience via phone email and other methods
- Experience with Google Suite and MS Office
- MacOS experience preferred
- Telephony system experience preferred
- ERP experience is a plus
- Ticketing system experience is a plus
- Strong verbal and written communication skills
- Ability to manage changing priorities and task-switch quickly
- Ability to stay focused and motivated while working remotely
- Intermediate knowledge of motorsports Apex products fitments car setups and modifications
Nice to have
- Motorsports enthusiast
- Detail oriented
- Customer focused
- Empathetic communicator
- Fast learner
- Team player
- Process minded
Day to day
- Deliver friendly and accurate customer support through phone email and digital channels
- Assist customers with new orders updates returns exchanges warranties refunds and shipment questions
- Collaborate with Fitment Fulfillment and Production teams to resolve issues and improve the customer journey
- Create clear self-service resources and identify recurring problems to strengthen processes and tools
Hiring process
- Tell us about your connection to automotive or motorsports culture in your cover letter
- If you're not an enthusiast, tell us what you are passionate about outside of work