Customer Service Specialist
Skills
Analytical SkillsArrangingBank ConfirmationBrochuresEnglishFast-Moving Consumer GoodsOracle Database
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2 plus years' experience in B2B customer service, preferably in FMCG
- Knowledge of logistics and transportation, and order management
- Fluent in English spoken and written; French is a plus
- Degree or equivalent experience in Customer Service, B2B Sales, Logistics, or Operations
- Self-starter with strong initiative
- Problem solver with effective communication skills
- Customer centric and results orientated
Nice to have
- Analytical
- Proactive
- Collaborative
- Detail oriented
- Commercial awareness
Day to day
- Deliver outstanding B2B customer service to retail partners via email and telephone
- Process retail customer orders accurately from entry through final invoice in Oracle ERP
- Coordinate closely with sales, supply chain, and warehouse teams to resolve issues, manage delivery timelines, and improve performance