Customer Service Specialist
Skills
Analytical SkillsArrangingBank ConfirmationBrochuresEnglishFast-Moving Consumer GoodsOracle Database
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Knowledge in logistics and transportation and order management
- Fluent in English spoken and written
- French a plus
- 2 plus years expertise in customer service B2B within FMCG preferred
- Degree or equivalent experience in Customer Service B2B Sales Logistics Operations
- Authorized to work in the United Kingdom on a full-time basis
Nice to have
- Self-starter
- Problem solver
- Customer centric
- Results orientated
- Effective communicator
- Initiative
Day to day
- Deliver outstanding B2B customer service to retail partners through email and telephone
- Process customer orders accurately in Oracle from input through final invoice and send confirmations
- Liaise with sales reps agents warehouses and 3PL partners to resolve issues track delivery performance and support forecasting