RRemoteville
Lexitas logoLexitas

Customer Service Specialist

Skills
Adobe AcrobatEasily AdaptableEnglishLead GenerationManagementSalesSupport Services
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • High school diploma or equivalent
  • 1+ year experience in litigation services legal support or customer service
  • Strong attention to detail and accountability
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong data entry and typing accuracy
  • Outstanding verbal and written communication skills
  • Proficiency in Microsoft Outlook Word Adobe Acrobat and standard office tools
  • Understanding of HIPAA compliance preferred
  • Reliable attendance and strong work ethic
  • Flexibility for occasional overtime or on-call shifts

Nice to have

  • Organized
  • Proactive
  • Client-first
  • Team-oriented
  • Adaptable
  • Detail-focused

Day to day

  • Serve as the primary email contact for new and existing clients, providing timely and accurate responses
  • Onboard new clients and users into Lexitas systems and guide them through the online client portal
  • Coordinate deposition services, manage data entry, monitor job queues, resolve client concerns, and support cross-departmental workflow

Hiring process

  • Submit application online
  • Contact Human Resources for accommodation if needed