Customer Service Specialist
Skills
Bank ConfirmationCustomer Relationship ManagementEnglishHealthcareIT EscalationLeadershipMessaging Platforms
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bilingual in English and Spanish
- Experience in fast-paced customer service communications scheduling healthcare legal imaging or other high-volume service environment
- Excellent communication across phone email chat and internal messaging platforms
- Detail-oriented with strong accuracy in communications documentation appointment details records and follow-ups
- Ability to manage multiple tasks priorities systems and deadlines independently
- Experience using CRM systems scheduling software telephony platforms and communication tools
- Comfortable collaborating with cross-functional teams to resolve issues and improve workflows
Nice to have
- customer-first
- highly organized
- self-starter
- proactive
- detail-oriented
- empathetic
- urgent
- adaptable
Day to day
- Serve as a trusted liaison for patients providers and attorneys with proactive updates on appointments reports records and case needs
- Schedule patient appointments across multiple locations and providers including same-day bookings reschedules and specialist or equipment-dependent cases
- Manage high-volume communication across phone email text and internal channels while maintaining accurate documentation and escalating urgent issues appropriately
Hiring process
- Introductory call with Talent Partner
- Video interview with Operations Manager
- Video interview with Director of Operations
- Assessment stage
- Final interview with Chief of Staff or COO
- Offer