Customer Service Specialist

Skills

Commercial AwarenessCustomer ExperienceCustomer SatisfactionCustomer ServiceCustomer SupportInternal CustomersPhone Etiquette

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

Previous work experience in a similar role in a manufacturing or engineering company
ERP system knowledge (SAP preferred)
Commercial awareness
Fluent English
Fluent in Italian
Technical background nice to have

Nice to have

Can-do attitude
Highly motivated
Full of tenacity

Day to day

You will be looking after customers within the Nutrition & Health portfolio in the EMEA region predominantly in Europe
Process customer quotation and order requests accurately as per service offer
Follow up on responses and actions proactively
Liaise with other departments to resolve customer queries
Build meaningful relationships with customers, channel partners, and internal teams

Hiring process

Apply now! Contact: Piotr.frydel@spxflow.com

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

SPX FLOW solves processing challenges, helping customers lower costs, increase uptime, save energy, reduce waste, and improve quality. We manufacture and deliver high-value technology, service and support to leading nutrition, health, and industrial businesses around the world. From dairy processors and mixers to our state-of-the-art Innovation Centers, we collaborate with customers to develop and perfect their critical manufacturing processes. Our inventive pumps, values and systems make it easy to provide end-users with high quality products while cutting production costs. We support you, as you support them. With operations in more than 25 countries, we meet the varying needs of our diverse customer base to make life safer, healthier and more sustainable.

Benefits

Flexible working options
Bonus structures
Family-friendly policies
Pension: 4% employee contribution 6% employer contribution
Life Assurance: 3x salary 1x if not in company pension

Values

We are looking for an individual with a ‘can do’ attitude! Someone who can build meaningful relationships with our customers, channel partners, and internal teams. Excellent customer service skills are crucial in this role to understand our customers’ needs with the drive to deliver and exceed their expectations. Our Customer Service Team is the face of the organization, we need someone who is highly motivated, full of tenacity, who will strive to provide the best possible customer experience.

HQ

Charlotte

Options

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