Customer Service Specialist
Skills
Cloud ComputingCreative AgenciesCustomer SatisfactionCustomer ServiceCustomer SupportInbound MarketingMicrosoft Excel
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Active Florida 20-44 Personal Lines or 220 General Lines insurance license
- Minimum 2 years in a multi-carrier independent agency in Florida
- Dedicated quiet home office with high-speed internet
- Comfort using VOIP phone systems and cloud-based agency management software
- Strong technical skills for a remote work environment
Nice to have
- High-performing
- Self-disciplined
- Tech-savvy
- Reliable
- Responsive
- Team-oriented
Day to day
- Handle a high volume of inbound and outbound calls and emails with professional clarity
- Provide trusted support to Florida policyholders across Homeowners Flood and Auto policies
- Explain coverage limits and insurance details accurately while maintaining rigorous quality standards
- Update client files and agency systems in real time and stay responsive in a remote environment
- Collaborate with the agency through digital tools and contribute to a reliable team culture