RRemoteville
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Customer Service Specialist

Skills
Mobile ApplicationsAccount ManagementComplex SystemsContact CentersCustomer Relationship ManagementData PrivacyOnline Platforms
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • High School Diploma or GED
  • Solid computer and keyboarding skills
  • Proficiency with Google Suite or Microsoft Office
  • Willingness to work a flexible schedule including weekends holidays and overtime
  • Must successfully pass a background check
  • Private quiet home workspace
  • Reliable high-speed internet connection
  • Strong verbal and written communication skills
  • Ability to learn complex systems quickly
  • Ability to handle multiple tasks in a fast-paced environment

Nice to have

  • Professional attitude
  • Excellent phone etiquette
  • Collaborative team player
  • Goal-oriented

Day to day

  • Answer inbound calls and respond to customer emails in a lively fast-paced call center environment.
  • Provide accurate support for account maintenance billing questions payments and technical troubleshooting across multiple channels.
  • Use multiple systems simultaneously document interactions in Salesforce and maintain strict security and privacy standards.