RRemoteville
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Customer Service Specialist

Skills
ConflictConflict ResolutionGrammarInterpersonalMicrosoft ExcelReferralsRelationship Building
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's Degree
  • Strong written and spoken communication skills
  • Excellent customer service skills
  • Friendly enthusiastic and empathetic service
  • Proficient in conflict resolution skills
  • Ability to organize and prioritize effectively
  • Outstanding organizational relationship-building and interpersonal communication skills

Nice to have

  • Organized
  • Professional
  • Motivated self-starter
  • Empathetic
  • Friendly
  • Enthusiastic

Day to day

  • Provide exceptional customer service to employees and their families in a fast-paced environment
  • Use targeted questioning to assess caller needs and gather accurate personal details for care referrals
  • Search community resources and referrals using geographic and personalized criteria while delivering clear verbal and written support
  • Complete quality assurance callbacks and maintain precise data entry with strong spelling and grammar
  • Handle additional tasks as assigned while upholding high service standards and WPO core values