How Remoteville checks and expires listings
Customer Service Support (OMNI)
Skills
Active ListeningCampaignsCustomer InteractionCustomer ServiceCustomer SupportSkilled Multi-TaskerSkin Care
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1-2 years of customer service or similar support experience
- Excellent verbal and written communication skills
- Strong active listening and problem-solving abilities
- Patience empathy and a customer-first attitude
- Ability to multitask prioritize and manage time effectively
- High school diploma or equivalent
- Proficiency with computers and ability to learn new software
- Experience using Gorgias
Nice to have
- Customer-first
- Empathetic
- Patient
- Detail-oriented
- Adaptable
- Fast-paced
Day to day
- Respond to customer inquiries promptly and professionally across omni-channel support.
- Assess customer needs carefully and provide accurate solutions while maintaining a courteous tone.
- Troubleshoot complaints, resolve issues, and escalate complex cases when needed.
- Keep detailed records of interactions and follow campaign procedures and guidelines.
Hiring process
- Apply online
- Shortlisted candidates contacted