Customer Service Support Representative, Spanish Speaking
Skills
CooperativeCritical ThinkingCustomer InteractionDental TerminologyHealth InsurancePrimary CareSpanish
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High School Diploma or Equivalent
- 2 years of high-volume customer service experience
- Proven professional verbal and written communication skills
- Ability to operate a computer and Microsoft Office applications efficiently
- Strong organizational skills and attention to detail
- Ability to work independently and with a team
- Ability to learn quickly and adapt to a fast-paced environment
- Cooperative professional and effective interaction skills
- Critical thinking and problem-solving skills
- Ability to tolerate repetitive work without compromising accuracy
- Required to attend additional training as needed
Nice to have
- Spanish speaking
- Dental terminology knowledge
- Group health insurance experience
Day to day
- Respond to customer inquiries courteously and professionally across phone email web portal and chat channels
- Research issues thoroughly and provide accurate information to resolve member and provider questions
- Document all interactions completely while educating customers on eligibility benefits claims payment authorizations and self-service tools
- Assist members with locating network dentists and route unresolved inquiries to the correct department