Customer Solutions Consultant II
Skills
ShopifySoftware As A ServiceAdoptionBlueprintCustomer ExperienceCustomer SuccessData Analytics
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 4+ years in customer success solutions consulting or post-sales technical consulting or equivalent experience
- Experience managing enterprise or mid-market clients and driving measurable business outcomes
- Strong technical aptitude with APIs integrations and system configurations
- Analytical ability to interpret performance data and recommend actions
- Excellent communication presentation and relationship management skills
- Ability to work in fast-paced dynamic environments
Nice to have
- Curious
- Proactive
- Resilient
- Collaborative
- Analytical
Day to day
- Act as the primary point of contact for enterprise and mid-market clients throughout the customer lifecycle.
- Guide clients through deployment adoption and optimization of Ada’s AI-powered customer experience platform using a structured framework.
- Provide technical consulting on integrations data flows and system architecture while translating complex concepts into clear business recommendations.