RRemoteville
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Customer Success and Support Lead

Skills
Account ManagementAnalytical SkillsCalendlyCustomer ExperienceCustomer SuccessNomadStripe
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Experienced in implementing low-touch CS strategies in B2B SaaS
  • Confident user of tools like Intercom Calendly and Stripe
  • Analytical and curious about customer behavior
  • Excellent communicator with strong interpersonal skills
  • Diligent organized and a confident multi-tasker
  • Self-aware and humble with a receptiveness to honest feedback

Nice to have

  • HR background
  • Experience with Hubspot Heroku

Day to day

  • Design and execute a CS strategy to improve customer health metrics and reduce churn
  • Lead a Customer Success team and ensure smooth operation of all day-to-day processes
  • Play a vital role in the Senior Leadership Team to promote a customer-centric organization
  • Drive the upsell program and lead sales and delivery of premium services
  • Collaborate effectively with Product Sales and Marketing to share customer insights and align strategic plans