RemotevilleRemote Customer Success and Support Lead Job in UK CharlieHR
Customer Success and Support Lead CharlieHR
£69000 - £74000
Account ManagementAnalytical SkillsCalendlyCustomer ExperienceCustomer SuccessNomadStripeTeam ManagementIntercomHeroku DataclipsHR TechCustomer Health MetricsFeature AdoptionChurn ReductionKey Tools UsageSales CollaborationStrategic AlignmentCustomer Insight Sharing
Mid-level (3-4 years) - Senior (5-8 years)
UK
How small teams do great HR
40+ employees
SaaSHRB2BProductivity
Open for applications
Role
Who you are
- Experienced in implementing low-touch CS strategies in B2B SaaS
- Confident user of tools like Intercom Calendly and Stripe
- Analytical and curious about customer behavior
- Excellent communicator with strong interpersonal skills
- Diligent organized and a confident multi-tasker
- Self-aware and humble with a receptiveness to honest feedback
Desirables
- HR background
- Experience with Hubspot Heroku
What the job involves
- Design and execute a CS strategy to improve customer health metrics and reduce churn
- Lead a Customer Success team and ensure smooth operation of all day-to-day processes
- Play a vital role in the Senior Leadership Team to promote a customer-centric organization
- Drive the upsell program and lead sales and delivery of premium services
- Collaborate effectively with Product Sales and Marketing to share customer insights and align strategic plans
Company
Company mission
CharlieHR is dedicated to making work better for small teams by automating HR tasks, enabling them to focus on building engaged and high-performing teams. Our beautifully designed software alleviates administrative burdens, allowing businesses to thrive and innovate. We envision a world where every company can run effectively and efficiently, reshaping the future of work for the better.Company benefits
- 9 day fortnights
- Hybrid-first approach
- Live anywhere in the UK
- 90 nomad working days
- No fixed working hours
- Access to amazing office spaces
- Quarterly Exploration days
- Bi-annual Review Cycles and personal development time
Company values
- Innovation
- Collaboration
- Empathy
- Inclusivity
- Efficiency