Remote Customer Success Associate Job in UK Ontra

Who you are

• At least one year of professional work experience within the customer success or customer service spaces; experience within legal tech or a fintech environments preferred
• You communicate in a clear concise and compelling way and have excellent professional writing skills and email etiquette
• Effective project management and consistent delivery of timely high-quality work
• You are process-oriented and are comfortable creating and maintaining systems upon which others rely especially in a global remote environment
• You have excellent time-management skills can prioritize tasks appropriately and work to streamline processes
• You have the desire and ability to rapidly learn about our customer base and their different requirements while adapting to new platforms quickly
• You seek to accurately understand and proactively meet customer needs establishing a foundation of trust and partnership in relationships with key customer stakeholders

Desirables

• Efficiency
• Adaptability
• Relationship management

What the job involves

• Support the speedy onboarding of customers and their implementation of our Contract Automation product; support the department in increasing the adoption and utilization of Ontra’s CA product and its features
• Contribute to the department’s retention and expansion goals by assisting with elements of the customer journey and by helping our Contract Automation customers find value in our CA solution
• Become an Ontra app expert staying up to date on core processes; and manage all Ontra app and Salesforce updates
• Efficiently enact the customer journey and help constantly improve the company’s customer-facing processes