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Customer Success Leader
Skills
Backup & Recovery SystemsClient ServicesCommvaultCustomer Relationship ManagementCustomer SuccessCyber InsuranceData Backup Solutions
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven track record in retention churn reduction and account growth
- Commercial awareness and comfort working alongside revenue targets
- Ability to engage both technical stakeholders and senior decision-makers
- Clear confident communicator especially in structured forums like QBRs
- Analytical mindset with the ability to turn insight into action
Nice to have
- Player/coach
- Structured communicator
- Commercially aware
- Analytical mindset
- Customer focused
Day to day
- Own the post-sale customer journey across a defined portfolio and shape a new Customer Success function from the ground up.
- Build and maintain strong multi-level customer relationships while acting as a player/coach within a growing specialist MSP.
- Monitor customer health identify change impacts and drive retention strategies that improve customer experience and business outcomes.
- Feed structured customer insight back into the business and work cross-functionally with Account Management Technical and Service teams.