How Remoteville checks and expires listings
Customer Success Leader
Skills
Account ManagementBusinessBusiness InsightsBusiness-To-BusinessCustomer SuccessPresentationsReturn On Investment
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5-8 years in customer success account management or consulting within B2B SaaS
- Proven track record managing complex relationships and delivering measurable outcomes such as GRR Expansion ARR and Adoption
- Exceptional stakeholder orchestration skills across multi-layered organisations
- Strategic thinker with bias to action and strong decision making ability
- First-principles problem solver with business acumen and ROI modelling capability
- Technical fluency to engage in configuration-level conversations and troubleshoot platform issues
- Change management expertise to overcome user resistance and drive adoption
- Field operations experience is a meaningful plus
- Excellent communication and facilitation skills for workshops executive presentations and training
Nice to have
- Customer-obsessed
- Hands-on
- Technical curiosity
- Hustler mentality
- AI-forward mindset
- Resourceful
- Persistent
- Opportunistic
- Humble
- Honest
Day to day
- Own post-implementation customer journeys across a portfolio of accounts, guiding adoption from go-live to sustained value delivery and measurable ROI
- Proactively monitor customer health through usage, sentiment, and support signals, then orchestrate timely interventions to reduce churn risk and strengthen outcomes
- Lead QBRs, workshops, and training sessions that showcase ROI, uncover expansion opportunities, and build trusted executive relationships
- Collaborate closely with Solution Architects, PS, Support, Product, and Sales to resolve issues, shape feedback, and drive continuous improvement
- Automate repeatable workflows and experiment with AI-driven approaches to improve scale, efficiency, and consistency in customer success delivery