Customer Success Manager
Skills
Product ServiceRelationship DevelopmentSetting Strategic DirectionSoftware Solutions
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree with over 5 years in Client Services or Consulting required.
- Deep knowledge and implementation experience with Anaqua Connectivity products.
- Proven track record in client relationship management and ability to influence internal and external stakeholders.
- Strong organizational, project management, and time management skills.
- Excellent verbal and written communication skills.
Nice to have
- Project management
- Client onboarding
- B2B
Day to day
- Assist in troubleshooting and resolving client service issues, including configuring Anaqua Connectivity.
- Support client adoption by helping to define and ensure desired business outcomes.
- Contribute to long-term, successful client relationships through strategic account management and client retention initiatives.
- Provide product overviews to clients, including demos and high-level feature explanations.
- Participate in pre-sales activities, client onboarding, and support client-driven events and training.
Hiring process
- New client onboarding
- Co-organize client training
- Support associating client directors in renewal of clients