Remote Customer Success Manager Job in London, UK Anaqua

Who you are

• Bachelor’s degree with over 5 years in Client Services or Consulting required.
• Deep knowledge and implementation experience with Anaqua Connectivity products.
• Proven track record in client relationship management and ability to influence internal and external stakeholders.
• Strong organizational, project management, and time management skills.
• Excellent verbal and written communication skills.

Desirables

• Project management
• Client onboarding
• B2B

What the job involves

• Assist in troubleshooting and resolving client service issues, including configuring Anaqua Connectivity.
• Support client adoption by helping to define and ensure desired business outcomes.
• Contribute to long-term, successful client relationships through strategic account management and client retention initiatives.
• Provide product overviews to clients, including demos and high-level feature explanations.
• Participate in pre-sales activities, client onboarding, and support client-driven events and training.

Application process

• New client onboarding
• Co-organize client training
• Support associating client directors in renewal of clients