What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree and/or equivalent experience
- 3-5 years of B2B relationship management experience
- Experience working with and/or for media organizations a major plus
- Experience with consultative relationship building, objection-handling, and customer-oriented demo skills, preferably in support of SAAS, cloud, media, marketing or web-analytics platforms
- Recognized as a digital media and analytics expert by key customers and stakeholders
- Ability to work independently and handle numerous simultaneous priorities effectively
- Proven results in consistently growing a portfolio of enterprise customer relationships
- Strong sense of urgency and resiliency
- Excellent written, persuasive speaking, demoing, and contract negotiation skills
- Knowledge of CRM (Salesforce) activity, opportunity and pipeline management preferred
- Familiarity with web/media publishing technologies and debugging tools is a major plus
- Experience working with customers in their region
- Multinational experience and multilingual skills preferred, including Spanish, French, Japanese, and German as a plus.
Nice to have
- Multilingual skills (Spanish, French, Japanese, German)
- Experience with media organizations
- Knowledge of debugging tools
Day to day
- Cultivate successful relationships with key stakeholders within customer organizations to ensure optimal engagement within the product and support
- Understand the technical needs of each customer and collaborate with internal teams and external stakeholders for optimal delivery of Chartbeat and Tubular Labs solutions
- Uncover customer’s enterprise-level business goals and align Chartbeat’s product suite to help exceed those KPIs
- Identify opportunities for increased product optimization
- Customize product offerings to suit individual customer needs and build out and maintain custom account plans
- Negotiate annual renewals and assess upsell potential to optimize customer output and engagement
- Understand the competitive landscape and present Chartbeat and Tubular Labs as the optimal long-term solution
- Flag at-risk accounts and work closely with the Manager, Customer Success, Global Vice President of Customer Success and other internal stakeholders to retain accounts
- Engage with key customer stakeholders in a consultative manner to ensure they get full value from their relationship with Chartbeat and our products
- Demonstrate sincere curiosity to uncover and understand customer business challenges and exceed customer expectations with proactive engagement and trainings
- Travel to represent Chartbeat at customer meetings and conferences worldwide.