Remote Customer Success Manager Job in UK Chartbeat

Who you are

• Bachelor’s degree and/or equivalent experience
• 3-5 years of B2B relationship management experience
• Experience working with and/or for media organizations a major plus
• Experience with consultative relationship building, objection-handling, and customer-oriented demo skills, preferably in support of SAAS, cloud, media, marketing or web-analytics platforms
• Recognized as a digital media and analytics expert by key customers and stakeholders
• Ability to work independently and handle numerous simultaneous priorities effectively
• Proven results in consistently growing a portfolio of enterprise customer relationships
• Strong sense of urgency and resiliency
• Excellent written, persuasive speaking, demoing, and contract negotiation skills
• Knowledge of CRM (Salesforce) activity, opportunity and pipeline management preferred
• Familiarity with web/media publishing technologies and debugging tools is a major plus
• Experience working with customers in their region
• Multinational experience and multilingual skills preferred, including Spanish, French, Japanese, and German as a plus.

Desirables

• Multilingual skills (Spanish, French, Japanese, German)
• Experience with media organizations
• Knowledge of debugging tools

What the job involves

• Cultivate successful relationships with key stakeholders within customer organizations to ensure optimal engagement within the product and support
• Understand the technical needs of each customer and collaborate with internal teams and external stakeholders for optimal delivery of Chartbeat and Tubular Labs solutions
• Uncover customer’s enterprise-level business goals and align Chartbeat’s product suite to help exceed those KPIs
• Identify opportunities for increased product optimization
• Customize product offerings to suit individual customer needs and build out and maintain custom account plans
• Negotiate annual renewals and assess upsell potential to optimize customer output and engagement
• Understand the competitive landscape and present Chartbeat and Tubular Labs as the optimal long-term solution
• Flag at-risk accounts and work closely with the Manager, Customer Success, Global Vice President of Customer Success and other internal stakeholders to retain accounts
• Engage with key customer stakeholders in a consultative manner to ensure they get full value from their relationship with Chartbeat and our products
• Demonstrate sincere curiosity to uncover and understand customer business challenges and exceed customer expectations with proactive engagement and trainings
• Travel to represent Chartbeat at customer meetings and conferences worldwide.