RRemoteville

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Customer Success Manager

Skills
Account ManagementAd ServingAnalytical SkillsCustomer ExperienceCustomer Relationship ManagementCustomer SuccessMarketing
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 3+ years' experience in Customer Success Account Management or Affiliate Marketing
  • Proven track record of managing and growing Enterprise and Mid-Market client relationships
  • Strong analytical and reporting skills with experience delivering performance reporting and optimisation recommendations
  • Confident leading QBRs and MBRs with excellent communication and presentation skills
  • Highly organised and adaptable with strong time management skills and ability to manage multiple priorities and deadlines

Nice to have

  • Organised
  • Adaptable
  • Client-focused
  • Analytical
  • Collaborative

Day to day

  • Manage a portfolio of Enterprise and Mid-Market accounts with a strong focus on retention growth and long-term client success
  • Own client performance reporting and optimisation strategies by proactively monitoring delivery identifying improvements and driving stronger campaign results
  • Oversee end-to-end campaign management including offer execution advertising tracking performance analysis and client reporting to maximise effectiveness and ROI
  • Build trusted client relationships through regular MBRs QBRs in-person meetings and occasional travel while partnering with Account Managers to deliver a seamless experience

Hiring process

  • Submit application
  • Shortlisting review