RRemoteville
Toloka logoToloka

Customer Success Manager

Skills
Critical ThinkingCustomer EngagementCustomer ExperienceCustomer SatisfactionCustomer SuccessEnterprise Solution DesignPresales
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Strong communication skills with a background in AI/ML
  • Proven experience as a technical project manager or similar role
  • Capability to understand and design complex technical solutions
  • Experience with Python and basic software development principles

Nice to have

  • Experience in AirFlow
  • Experience in prompt engineering
  • Crowdsourcing experience

Day to day

  • Manage end-to-end client engagements focusing on enterprise clients
  • Work closely with internal teams to craft and deliver solutions meeting client's business goals
  • Build and maintain trust-based relationships with customers ensuring their AI/ML project success