How Remoteville checks and expires listings
Customer Success Operations Analyst
Skills
AdoptionBusiness InsightsCustomer SuccessData IntegrityFoundationsOperationsOps
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven experience building reporting and dashboards
- Strong analytical skills with customer and operational data
- Ability to partner cross-functionally with Data Engineering and CS leadership
- Experience improving data integrity and metric definitions
- Ability to translate analysis into operational recommendations
- Familiarity with automation, AI tools, or workflow design
Nice to have
- Data-driven
- Systems-minded
- Highly analytical
- Self-starter
- Strategic thinker
Day to day
- Own scalable reporting, dashboards, and forecasting for Customer Success teams, turning customer and operational data into clear insights and actionable visibility.
- Partner with Data Engineering and CS Ops to improve data foundations, define trusted metrics, and shape automated workflows that support lifecycle strategy and customer programs.
- Leverage AI and automation to scale outreach, reduce manual work, and help CSMs manage portfolios more efficiently while improving retention, expansion, and renewal outcomes.