How Remoteville checks and expires listings
Customer Success Operations Representative with Spanish
Skills
AircraftBankingCustomer SuccessFreightNegotiationOperationsOperations Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least 1 year of experience in client support account coordination or a similar SaaS role
- Experience managing compliance-driven processes or regulated client requirements is a strong advantage
- Ability to collaborate cross-functionally across Customer Success Sales and Marketing
- Fluency in both English and Spanish
- Comfortable working with Microsoft Office and B2B CRM tools
- Strong communication skills with a proactive and positive approach
- Ability to multitask prioritise well and remain organised in a fast-paced environment
- Strong attention to detail and a solutions-oriented mindset
- Experience with Customer Success tooling or ticketing systems is a plus
- Familiarity with the corporate learning or HR and L&D space
Nice to have
- Proactive
- Positive approach
- Organised
- Detail-focused
- Solutions-oriented
Day to day
- Oversee daily operations of Customer Success platforms and internal tools for B2B accounts
- Provide responsive operational support including ticket creation follow-up actions and handling daily client queries
- Act as the first escalation point for administrative and operational requests while ensuring accurate timely resolutions
- Collaborate with the team to resolve support tickets identify workflow improvements and prepare customer reports
Hiring process
- Send CV in English
- Short-listed candidates invited for interview