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Customer Success Partner, Enterprise

Skills
AdoptionCustomer ExperienceCustomer SuccessData AnalyticsInfluencer MarketingMarketing ProgramsMarketing Strategy
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Passionate about influencer marketing creator content and social media measurement
  • 3+ years of experience in a strategic customer-facing role
  • Experience working in influencer marketing for an agency brand or technology
  • Proven success managing toward business KPIs goals and customer advocacy metrics
  • Skilled in navigating complex organizations and building relationships across multiple levels
  • Strong problem-solving and customer-centric solution skills
  • Ability to act as a strategic advisor and build trusted relationships
  • Curious and eager to learn new tools trends and marketing strategies
  • Balances strategic thinking with day-to-day execution and follow-through
  • Composed adaptable in a fast-paced evolving environment
  • Experienced in using customer data to tell compelling stories identify risk and recommend strategies
  • Highly organized proactive and able to manage a portfolio of enterprise accounts
  • Confident leading success planning sessions business reviews and roadmap discussions
  • Collaborative across Implementation Support Product Insights and Sales
  • Proficient in Salesforce GSuite Zoom Slack and tools like Notion or Jira

Nice to have

  • Passionate
  • Curious
  • Highly organized
  • Proactive
  • Adaptable
  • Collaborative

Day to day

  • Serve as the primary strategic partner for enterprise customers and lead value realization conversations that align platform capabilities with long-term success goals
  • Build trusted multi-threaded relationships with stakeholders through consistent communication and periodic in-person as well as strategic onsite engagements
  • Drive platform adoption by analyzing customer engagement data identifying risk and opportunity and helping customers unlock the value of self-service tools
  • Lead strategic business reviews success planning sessions and roadmap discussions while collaborating cross-functionally to ensure adoption and measurable outcomes