How Remoteville checks and expires listings
Customer Success Partner, Mid-Market
Skills
Analytical SkillsBusinessCustomer ExperienceCustomer SatisfactionCustomer SuccessMarketingMarketing Strategy
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in customer success or a related client-facing role
- Strong relationship management and stakeholder engagement skills
- Ability to analyze customer data to identify risks and opportunities
- Experience leading business reviews and success planning sessions
- Knowledge of marketing strategy or influencer marketing
- Ability to manage retention and customer health across a portfolio
- Strong cross-functional collaboration skills with support and services teams
Nice to have
- Proactive
- Collaborative
- Strategic
- Analytical
- Customer-focused
- Relationship-oriented
Day to day
- Serve as the primary strategic partner for mid-market customers, guiding value realization and long-term success planning.
- Build trusted multi-threaded relationships with stakeholders through consistent communication and periodic onsite engagements.
- Analyze engagement data to drive adoption, identify risks and opportunities, and help customers maximize platform value.
- Lead strategic business reviews, success planning sessions, and roadmap discussions aligned to customer goals.