Customer Success Project Manager
Skills
Software As A ServiceAnalytical SkillsCustomer Relationship ManagementCustomer SuccessEmergency Medical ServicesEventsHealthcare
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Degree or equivalent relevant work experience
- Experience in technical client services or SaaS-based organizations
- Background in project management or technical client implementation
- PMP certification required
- Knowledge of ImageTrend products and functions
- Familiarity with technical documentation and writing
- Strong analytical and critical thinking skills
- Excellent interpersonal communication skills
- Strong time management and organizational skills
- Ability to work in fast-paced changing environments
- Understanding of software development lifecycle and Agile or Scrum methodologies
- Proficiency with MS Office CRM and Project tools
- Ability to handle confidential information discreetly
- Ability to travel up to 10%
Nice to have
- Detail-oriented
- Collaborative
- Adaptable
- Proactive
- Integrity
- Fast learner
Day to day
- Lead client project initiatives from initiation through closure with strong coordination and accountability.
- Build detailed schedules work plans and documentation while keeping internal and external stakeholders aligned.
- Manage product transitions and rollouts mitigate risks and support data quality compliance across technical projects.
Hiring process
- Submit application
- Interview process
- Assessment of qualifications
- Final decision