How Remoteville checks and expires listings
Customer Success Representative
Skills
Software As A ServiceBiotechnologyContent Management SystemsDashboardsHealthcareIT EscalationSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1+ years of experience in customer support customer success or similar role supporting online and digital services
- Experience using Zendesk Intercom Jira or similar ticketing systems
- Experience supporting customers across email phone real time chat Intercom Facebook Reddit and X
- Strong written communication and follow up skills
- Experience troubleshooting customer order and technical issues across e commerce platforms marketplaces digital subscriptions CMS environments and payment processing dashboards
- Experience using Slack Zoom and AI tools for collaboration and workflows
- Experience triaging urgent issues using de escalation strategies and internal resources
- Minimum 6+ months of remote work experience with weekend and night availability
- Required to support a fully remote shift based 24/7 environment
Nice to have
- Multilingual
- AI tools familiarity
- Remote ready
- Tech support background
- SaaS exposure
Day to day
- Provide responsive, high quality customer support across multiple channels including email phone chat and social platforms
- Troubleshoot customer order and technical issues with accuracy empathy and urgency
- Escalate complex cases partner with internal teams and maintain detailed records to improve resolution and customer experience