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Customer Success Specialist
Skills
Software As A ServiceCustomer Relationship ManagementCustomer SuccessEnglishIT EscalationOnboardingSoftware Implementation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 4 years of experience in customer success software implementation technical support or healthcare onboarding
- Hands on experience with EMR and CRM systems data migration and digital workflow tools
- Native level English fluency C2 with strong written and verbal communication
- Experience managing multiple implementation or onboarding projects simultaneously
- Familiarity with healthcare workflows including intake documentation billing scheduling and compliance
- Strong familiarity with support ticketing systems and escalation processes
- Experience training clinical and administrative staff on new systems
- Comfort building help center content training documentation and self service resources
- Awareness of regulatory requirements in healthcare data handling and access control
- Willingness and ability to travel across Europe for clinic visits and onsite training
Nice to have
- Proactive
- Organized
- Collaborative
- Tech savvy
- Efficiency focused
- Scalable mindset
Day to day
- Support clinics throughout onboarding and daily platform use with proactive, hands-on guidance
- Coordinate implementation projects across internal teams and clinic stakeholders while managing timelines, risks, and migrations
- Troubleshoot technical issues, handle support requests, and create training resources that improve adoption and self-service