Customer Success Specialist
Skills
App StoreClickupContent PlanningCustomer SuccessEasily AdaptableEstate PlanningFAQ
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1-3 years experience in Customer Success
- Excellent communication skills via phone chat and email
- Flexible to work across North American time zones
- Thrives in a collaborative fast-paced changing environment
- Self-motivated and eager to learn
- Experience with Zendesk Intercom G-Suite ClickUp Trello and Slack
- Prior experience interfacing with customers directly and serving as a primary point of contact
Nice to have
- Empathy
- Patient communicator
- Well-organized
- Responsive
- Creative problem solver
- Startup experience
- French or Spanish
Day to day
- Provide high-quality support to customers and partners through live chat email and phone
- Resolve escalated complaints in a positive and solution-focused manner
- Document internal support processes policies and standards while helping improve scalability and customer experience
Hiring process
- Apply Now