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Claromentis Ltd logoClaromentis Ltd

Customer Success Specialist

Skills
Attention To DetailClient RelationsCustomer ExperienceCustomer SatisfactionCustomer SupportOralTarget Audience
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Attention To Detail,Client Relations,Customer Experience,Customer Satisfaction,Customer Support,Oral,Target Audience,Telephone Manner,Written

Nice to have

  • Attention To Detail
  • Client Relations
  • Customer Experience
  • Customer Satisfaction
  • Customer Support
  • Oral
  • Target Audience
  • Telephone Manner
  • Written

Day to day

  • Act as a dedicated onboarding contact for your customer. Conduct thorough onboarding processes for new customers, helping customers to meet their specific requirements by an agreed launch date, and set expectations providing regular updates. Collaborate with internal and customer technical teams to assist with complex issues.
  • Deliver comprehensive online training on our products and features, tailored to customer needs. Become an expert on the ‘Claromentis’ digital workplace software. Manage support tickets and change requests during the onboarding process.
  • Serve as the primary point of contact for our top-tier customers. Conduct quarterly check-ins and provide ongoing support. Identify opportunities for customers to get the most benefit from existing products or services. Gather customer feedback and advocate for product improvements.