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Customer Success Specialist
Skills
Analytical SkillsCoachingContinuous ImprovementCustomer Relationship ManagementCustomer SuccessEasily AdaptableMicrosoft Word
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- A Level standard or equivalent
- Experience in insight survey analysis and reporting
- Background in a service-led environment
- Advanced CRM Microsoft Word Excel and PowerPoint skills
- Experience managing customer interactions and engagement
- Strong training and coaching capability
- Excellent influencing and presentation skills
- Ability to build effective relationships at all levels
- Strong communication skills for complex situations
- Ability to manage multiple priorities in a fast-paced environment
- Flexible and adaptable approach
- Full UK driving licence
Nice to have
- Analytical
- Customer-focused
- Stakeholder savvy
- Adaptable
- Presentation confident
Day to day
- Manage customer engagement across central government contracts and strengthen stakeholder relationships.
- Analyse customer feedback KPIs and audit results to identify service improvements and support continuous improvement.
- Deliver training provide insight and represent the customer function in senior meetings and client engagements.
Hiring process
- Apply below
- Contact Beth Dunford for discussion
- Complete Background Identity Security clearance & BPSS checks