Customer Success Specialist
Skills
Customer Relationship ManagementCustomer SuccessEducational TechnologyPresentation SkillsSuccess Principles
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree
- 1-3+ years of work experience in an education-related field
- Strong project management skills
- Strong organizational skills
- Ability to own customer relationships and advocate for customer needs
- Excellent written verbal and presentation skills
- Creative and collaborative problem solving ability
- Computer proficiency including Microsoft Office
- Understanding of internet services
- Ability to work effectively in a team-oriented environment
Nice to have
- High energy
- Positive attitude
- Independent thinker
- Collaborative mindset
- Educational technology background
- Education experience
Day to day
- Support institutional partners by deploying and managing On-Demand tutoring solutions for smaller clients
- Facilitate client trainings on administrative tools dashboards and reporting platforms
- Build proactive relationships with key stakeholders analyze usage data prepare customized reports and coordinate with internal teams to strengthen retention and growth