Customer Support Agent
Skills
AccidentBusiness Continuity PlanningCustomer Relationship ManagementCustomer SupportDatabasesHealthcareInterpersonal
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 3 years experience in a customer-facing or support role
- Proven ability to remain composed and compassionate under pressure
- Strong interpersonal and communication skills both written and verbal
- Experience using databases and managing confidential information responsibly
- Personal accountability and commitment to quality
- Must be based in the United Kingdom and have the right to work
- Willingness to undergo a DBS check before commencement
Nice to have
- Empathetic
- Calm under pressure
- Resilient
- Self-motivated
- Accountable
Day to day
- Provide frontline support to patients carers and professionals through telephone email and live chat channels
- Handle enquiries with empathy professionalism and efficiency while maintaining a calm and courteous approach
- Book appointments coordinate care and keep accurate timely records within internal systems
- Recognise and escalate safeguarding concerns service disruptions and sensitive issues appropriately
- Work collaboratively with colleagues to support service continuity and assist with operational and governance processes when needed