Remote Customer Support Agent Job in UK Via

Who you are

• You speak fluent German (at least C1 level) and have knowledge of the English language
• You are a good communicator and able to always find the right tone in different contexts
• You enjoy providing advice and support over the phone
• You remain calm even in stressful situations and are able to develop creative solutions in real time
• Even if you don’t have experience as a call center employee you’re here to learn and want to deliver a great service
• You’re passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint
• You are technology-savvy and enjoy working with modern IT tools

What the job involves

• You will ensure the smooth daily operation of our services by providing telephone and email support
• You will work shifts that fit into your life and of course receive appropriate shift bonuses for night time work sundays or public holidays
• You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns
• You will care for customer satisfaction and making sure that issues are resolved
• You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose and increase your compensation accordingly