What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- You speak fluent German (at least C1 level) and have knowledge of the English language
- You are a good communicator and able to always find the right tone in different contexts
- You enjoy providing advice and support over the phone
- You remain calm even in stressful situations and are able to develop creative solutions in real time
- Even if you don’t have experience as a call center employee you’re here to learn and want to deliver a great service
- You’re passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint
- You are technology-savvy and enjoy working with modern IT tools
Day to day
- You will ensure the smooth daily operation of our services by providing telephone and email support
- You will work shifts that fit into your life and of course receive appropriate shift bonuses for night time work sundays or public holidays
- You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns
- You will care for customer satisfaction and making sure that issues are resolved
- You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose and increase your compensation accordingly