RemotevilleRemote Customer Support Analyst Job in UK Civica
Customer Support Analyst Civica
£ -
2Nd Line IT SupportAnalytical SkillsApplication SupportCustomer SupportKey Performance IndicatorsOralService-Level AgreementsTelephone Manner
Entry-level/graduate -
UK
We make software that helps deliver critical services for citizens all around the world.
3210+ employees
Govtech
Open for applications
Role
Who you are
- Educated to A-Level standard
- Exhibit excellent written and verbal communication skills with a strong commitment to customer service excellence
- Demonstrate an analytical approach to problem solving
- Self-motivated with an enthusiastic and positive approach
- Competent in MS Excel and familiar with other MS Office products
- Must be motivated and keen to learn
Desirables
- Experience with TFCloud product
- Educated to Degree level
- IT interest
- Experience with SLAs and KPI monitoring
- Training experience
- Previous application support experience
- SQL experience
What the job involves
- Provide 1st and 2nd line support for Civica Property Management’s customer base
- Log monitor respond investigate and offer accurate application guidance on reported incidents and service requests
- Manage support calls according to impact urgency and contractual SLAs ensuring high-level customer service
- Educate customers via written Knowledge Base Articles and videos
Company
Company mission
We make software that helps deliver critical services to citizens all around the world. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day.Company benefits
- Flexible working
- Generous leave policy
- Health and wellbeing benefits
- Monetary or non-monetary recognitions
- Days-of-Difference initiative
- Affinity groups
- Supporting local Authorities Schools Police forces the NHS and Central Government offices
Company values
- Service Excellence
- Innovation
- Impact
- Collaboration